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Charge 3 malfunction

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‎07-17-2020 15:16 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

‎07-17-2020 15:16 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

Hi There!!! 

My Charge 3 , like many others here, has been experiencing some issues. The heart rate sensor is not working and I have the horizontal lines on my screen. 

I've tried all of the suggestions to try to fix it but to no avail. 

Can I please get some help on this? I bought the watch from a friend in February so I have no warranty.

 

Thank you!.

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