Charge 3 missing exercise data

[Chelsea13]

Today I woke up and did a heavy running session.. none of the data will sync. I also saw that all of my data from the last 4 days has disappeared! This is the third time this has happened. I check my app everyday after my training so I know they were definitely recorded there.

Now... gone! I’ve tried logging out and restarting. It’s very frustrating. If I go back to look at my HR and steps during training times it shows that I definitely did heavy exercise but all of the tracked exercise data is missing. I’m getting tired of this happening.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Chelsea13.

If your tracker isn't syncing, you won't be able to see your information updated. If this is the case, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provided there.

Now if the device is syncing but not registering your information, can you please tell me how are you logging it? Are you using SmartTrack, selecting the exercise from the device or are you manually logging it?

Hope to hear from you soon. 😊

[emma1924]

My charge 3 hasn't synced since Monday and it's only showing my steps none of my excercise etc.

[emma1924]

It has suddenly started working again!

[lfroeh22]

i have the same problem and i am automatically logging it 

[ormond99]

i have the same problem and i am automatically logging it 

it recorded my exercise on monday and tuesday but is now showing last weeks exercise and cannit find mon tues this week 

[ormond99]

on my app it shows under track your exercise 

5 days left this week 

when you choose this it shows the run i did last wed and this is what it was showing last night ( tuesday ) 

it does say last week 

[ormond99]

it shows no exercise this week but if you look at the individual days it shows 19000 steps yesterday etc 

[Bram14]

Was there any resolution to this? I've gone back to check my hike and bike ride from last month and they've both disappeared 

[ormond99]

No fitbit data reliability is just getting worse