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Charge 3 multiple issues

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‎09-25-2020 14:19 - last edited on ‎09-26-2020 08:43 by Fitbit Moderator

‎09-25-2020 14:19 - last edited on ‎09-26-2020 08:43 by Fitbit Moderator

I’m having to charge it every two days and when it is working, the screen is dim.   It will not notify me to move, receive texts, and it won’t wake up when moving my wrist.   Help!!

 

Moderator Edit: Clarified subject

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‎09-26-2020 08:46 - edited ‎09-20-2023 05:44

‎09-26-2020 08:46 - edited ‎09-20-2023 05:44

Hi there @SodFather, welcome to the Community Forums. I'm sorry to hear that you're having several issues with your Charge 3, I understand where your concern is coming from and how you must be feeling about this. I'll be glad to help you.

I've seen our Social Media Team contacted our Customer Support on your behalf so they can continue to assist you regarding the issues you're having with your tracker. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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