Charge 3 no longer vibrates

[Holly155]

For the last few weeks, my charge 3 no longer vibrates for notifications, alarms, reaching daily goals etc. 

I’ve tried ‘forgetting device’ and reconnecting it to the app, and rebooting the Fitbit but neither have worked. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Holly155.

I am sorry to hear your Charge 3 no longer vibrates. Thanks for trying to resolve this and I am here to help. I recommend following the troubleshooting tips in this help article: Why didn't my Fitbit device alert me?

If the issue persists, I recommend doing the following:

1. Please confirm the steps to restart the device: How do I restart my Fitbit device?
2. Perform a long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Holly155]

Hello,

Thank you for the response. 

I’ve now tried the troubleshooting advice from the article and the long restart, however, it’s still not vibrating (and didn’t at the end of the long restart). The app is up to date as well. 

[LiliyaFitbit]

Hi @Holly155, thank you for your reply. 

I appreciate your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Hepzebeth]

I'm experiencing the same issue. Did the long restart, still not vibrating. It CAN vibrate, as it vibrates when I change the vibration strength, but I'm still not getting alarms or hourly notifications to move.

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Hepzebeth.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts and recommend confirming that you don't have "do not disturb" or "sleep" mode turned on: press and hold the button on your device. Tap a setting to turn it off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device's screen?

Let me know how it goes, I'll be around. 

[Hepzebeth]

I did the hard restart thing mentioned above, and made sure DND and sleep were off (I think one of them had turned on without my asking it to) and it's working again now.

[LiliyaFitbit]

Hi @Hepzebeth, thank you for your reply.

I am glad to hear the issue is resolved now. Thank you for posting the update here, I appreciate your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[Yoyo86420]

Hi,

I am having the same problem. I have tried all the troubleshooting you have recommended but it still won't vibrate

Thanks,

Dan

[Hepzebeth]

I hope that they find a way to assist you. From all the research I've done, Fitbit is the best fitness tracker for me and my lifestyle, but my goodness is it buggy and problematic sometimes.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Yoyo86420. Thank you for your reply, @Hepzebeth.

@Yoyo86420 I am sorry to hear you're experiencing the same problem. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@Hepzebeth Thank you for your feedback, we are always striving to improve the Fitbit experience with our products and services.

Let me know if you have any questions.

[Yoyo86420]

Yes i have contacted them, however i am still waiting for the email with the postage label on.

[LiliyaFitbit]

Thank you for your reply, @Yoyo86420.

I am sorry to hear you're still waiting for the email from our Support team with the postage label. I've sent this update to them and you should be contacted soon. Please keep an eye on your inbox. 

I'll be around if you have any additional questions.