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Charge 3 not being accurate

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‎05-12-2020 10:26 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

‎05-12-2020 10:26 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

Just received a Charge 3 for my birthday and it’s wildly inaccurate. Where I live is completely flat and it added on 66 flights of stairs. It’s also counting steps while I drive. I tried to reach out to customer support but got nothing. Can anyone help me trouble shoot this problem? I feel that it’s faulty and might need to return it. 

 

 

Moderator Edit: Clarified subject

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‎08-07-2020 11:03 - last edited on ‎05-13-2025 04:18 by Fitbit Moderator

‎08-07-2020 11:03 - last edited on ‎05-13-2025 04:18 by Fitbit Moderator

Welcome to the Community, @Lamalou.

Keep in mind that due to recent events affecting our operations, support options are limited and wait times are longer than usual. Since you already opened a case with support, I recommend waiting for their reply, I know they will be glad to help you out and provide you a solution.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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