Charge 3 - no display, won't reset

[AlphaSquared]

My Charge 3 worked fine until yesterday.

The device was fully charged yesterday.

I didn't drop it.

I didn't submerge it in water (or anything else).

The display no longer shows when I lift my arm or tap the screen.

When I press the button on the left side of the device, the Charge 3 vibrates, but nothing else happens.

It does not connect to the Fitbit app.

I have followed the instructions to reset the device (plugged into the charger) and again no success the Charge 3 simply vibrates.

Has it died?

Can I do anything to reset the device?

[mahikia]

I have the same issue since yesterday. The Fitbit vibrates, but nothing else. Won't reset. Any advice?

[HappyPerson]

I can not get my Fitbit 3 to synchronize with my phone.  Been since Sunday it hasn’t work.  Get time but nothing on phone.

[Marean]

The same problem since today. 

Screen is black or dimmed and I can't see the screen. All settings are hidden and the touch screen isn't active.

I have performed some restarts, without results.

[djmir]

The exact same thing happened to me.  I'm so disappointed.

[mahikia]

try to contact the help desk via the chat function. They were able to assist me.

[djmir]

I did the same, but mine is just dead. They did offer a 25% discount.

Donna Miranda
720.696.0201