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Charge 3 won't sync

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‎05-11-2020 21:13 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

‎05-11-2020 21:13 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

I have had a Charge 3 since New Year and it persistently will not update to my iPhone app or computer.  It's showing last update as 10:48 pm Monday 11th May. The Fitbit is still recording steps etc and I can record food, water, exercise and weight but no steps showing on phone or sleep.  This is not the first time it has happened.  It tends to make it a very expensive gift because you want me to upgrade to Charge 4 now?

 

 

Moderator Edit: Clarified subject

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‎09-07-2020 08:24 - last edited on ‎06-30-2025 07:44 by Fitbit Moderator

‎09-07-2020 08:24 - last edited on ‎06-30-2025 07:44 by Fitbit Moderator

It's great to see you around, @MaryBlowers.

If you are having problems connecting your tracker with your phone, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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