Charge 3 not changing screens

[ElaineT041173]

My charge 3 is stuck on the time screen and will not change when u two the screen I have changed clock and also hard reset not sure what else to try?

[SunsetRunner · Accepted solution]

Try a Long Restart:

CHARGE 3 LONG RESTART
Connect the device to the charging cable.
While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
The device turns off.
The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
Remove the device from the charging cable. The device shuts down.
Important: Plug the device into the charging cable again.

[ElaineT041173]

Working now thank u

Sent from my iPhone