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Charge 3 not charging

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‎11-17-2020 23:46

‎11-17-2020 23:46

I have cleaned my fitbit and charger but it is still not charging.

I have only had my Fitbit 2 months.

How do I go about replacing my charging unit. 

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‎11-18-2020 03:08 - last edited on ‎11-06-2025 07:18 by Fitbit Moderator

‎11-18-2020 03:08 - last edited on ‎11-06-2025 07:18 by Fitbit Moderator

@Joan_W Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 not charging and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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