help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2022 08:38

‎08-18-2022 08:38

My charge 3 is not charging. I started using the charge 5 and after the charge 3 had no battery left I tried to charge it and it will not take a charge.

Is there any way to get it to charge?

Best Answer
0 Votes
8 REPLIES 8

‎08-20-2022 06:37

‎08-20-2022 06:37

I'm not sure what having a Charge 5 and a Charge 3 has to do with the Charge 3's battery life. Are the contacts on the Charge 3 clean?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer
0 Votes

‎08-20-2022 07:20

In response to DramaQueenDiva

‎08-20-2022 07:20

Thank you for your response

I made sure the contacts are clean and all it does is show part of the
Fitbit logo an 001

I just can't get it to do anything else.
Best Answer
0 Votes

‎08-20-2022 07:21

In response to Augsept

‎08-20-2022 07:21

How long have you left it on the charger?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer
0 Votes

‎08-20-2022 08:28

In response to DramaQueenDiva

‎08-20-2022 08:28

24 hours
Best Answer
0 Votes

‎08-20-2022 08:50

In response to Augsept

‎08-20-2022 08:50

Have you tried charging it in other ports?  I have a suspicion that the battery is malfunctioning, but I want to eliminate all other possibilities first.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer
0 Votes

‎08-20-2022 10:26

In response to DramaQueenDiva

‎08-20-2022 10:26

I have tried different outlets, even different chargers
Best Answer
0 Votes

‎09-02-2022 06:54 - last edited on ‎03-31-2024 11:25 by Fitbit Moderator

In response to Augsept

‎09-02-2022 06:54 - last edited on ‎03-31-2024 11:25 by Fitbit Moderator

Thanks for getting back to us  @Augsept. I'm sorry to hear your Charge 3 is not charging and thank you for letting us know that you have tried advised troubleshooting steps.

Please confirm that you have checked and followed advise of help article: Why isn't my Fitbit device's battery charging?

Thank you for your advise @DramaQueenDiva.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes

‎10-11-2022 23:58

‎10-11-2022 23:58

It seems that the first thing to try is a restart of the Charge 3:
Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
Clip the other end of the charging cable to the port on the back of the tracker.

 

Regards,

Will

Best Answer
0 Votes