Charge 3 not charging

[Augsept]

My charge 3 is not charging. I started using the charge 5 and after the charge 3 had no battery left I tried to charge it and it will not take a charge.

Is there any way to get it to charge?

[DramaQueenDiva]

I'm not sure what having a Charge 5 and a Charge 3 has to do with the Charge 3's battery life. Are the contacts on the Charge 3 clean?

[Augsept]

Thank you for your response

I made sure the contacts are clean and all it does is show part of the
Fitbit logo an 001

I just can't get it to do anything else.

[DramaQueenDiva]

How long have you left it on the charger?

[Augsept]

24 hours

[DramaQueenDiva]

Have you tried charging it in other ports?  I have a suspicion that the battery is malfunctioning, but I want to eliminate all other possibilities first.

[Augsept]

I have tried different outlets, even different chargers

[AndreaFitbit]

Thanks for getting back to us  @Augsept. I'm sorry to hear your Charge 3 is not charging and thank you for letting us know that you have tried advised troubleshooting steps.

Please confirm that you have checked and followed advise of help article: Why isn't my Fitbit device's battery charging?

Thank you for your advise @DramaQueenDiva.

[willjoe]

It seems that the first thing to try is a restart of the Charge 3:
Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
Clip the other end of the charging cable to the port on the back of the tracker.

Regards,

Will