Charge 3 not counting floors

[Mooseluvmt]

I never had a problem with counting flights on my Fitbit One or Charge 2. My Charge 3 rarely counts flights. Rather disappointing!

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Mooseluvmt, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. I'll be glad to help you. 

We're sorry you're seeing a difference in the number of floors tracked. Your device uses both an accelerometer and altimeter to track floors, and registers a floor when detecting continuous motion combined with an elevation gain of about 10 feet. Because the device looks for continuous motion, pausing when you go up a flight of stairs can cause the device to not count the floor.

Your device may count less floors than you think it should for a variety of reasons. Not all flights are the same height or distance, so if the flight you climbed is less than 10 feet you may find that the device's floor count doesn't exactly match how many floors you climbed.

Exposure to excess moisture can also cause result in fewer floors. We recommend that you wear your device worn loosely during exercise. Please don't insert anything into the altimeter hole on your device.

I hope this helps, let me know if you need further assistance.