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Charge 3 not counting steps during update

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‎07-10-2019 18:22 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

‎07-10-2019 18:22 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

While updating my charge 3 I walked at least 3k steps which it did not count. Anyone else seeing this?

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‎07-11-2019 09:34

‎07-11-2019 09:34

Welcome to the Community Forums @Tozz29! What happened to you is an expected behavior. You should have logged in to sync the tracker before you started with the firmware update.

 

If you remember the exact amount of steps or the name of the activity you performed, you can try manually logging the activity. To get more information about this, check the article: How do I manually log an activity or exercise?

 

Additionally, it'd be great to take a look at: How do Fitbit devices sync their data? to get more information about how your Charge 3 syncs. 

 

Let me know if there's anything else I may do to assist you with.

Maria | Community Moderator, Fitbit


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‎09-02-2020 07:22

‎09-02-2020 07:22

Yes I lost 6000 steps also

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