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Charge 3 not counting steps

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‎01-29-2020 14:57 - last edited on ‎09-22-2020 17:20 by Fitbit Moderator

‎01-29-2020 14:57 - last edited on ‎09-22-2020 17:20 by Fitbit Moderator

For the last couple of weeks my Fitbit is not counting all the steps I do each day. I have to swing my arms dramatically to get it to register steps and most of the time it appears I walk on air!

i have rebooted numerous times, turned the Fitbit off, changed the clock face and still no resolution!!

 

now what?

regards

Nessa🙈

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3 REPLIES 3

‎01-29-2020 15:44

‎01-29-2020 15:44

Did you ever resolve this issue?

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‎01-29-2020 15:45

‎01-29-2020 15:45

... and when you’ve done 19,976 steps, and it won’t log those last 50 (I kid not!) that’s quite frustrating. 

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‎01-29-2020 15:49

In response to SteppingSusan

‎01-29-2020 15:49

Are you responding to my question to Nessa?

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