Charge 3 not getting reminders to move

[Hiller1313]

My Fitbit stopped vibrating at 10 minutes to the hour if I don't have the 250 steps.  Any way to turn this back on?

Moderator Edit: Clarified subject

[CindyMFitbit · Accepted solution]

Hi there @Hiller1313. 

Thanks for all the details shared on your post. I recommend making sure that DND option is disabled on your Fitbit Charge 3. When the do not disturb setting is on, notifications, goal celebrations, heart zone alerts, and reminders to move don't cause the tracker to vibrate or the screen to turn on.

To turn off DND: Press and hold the button, and swipe left to access the quick settings screen. Tap DND to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

In addition, I recommend performing a restart to your Charge 3 by following the instructions here: How do I restart my Fitbit device?

See you around. 

[Hiller1313]

I did reset the Fitbit.  I think I just now turned off the DND.  Wasn't sure which setting turned it off.  I will provide an update.  Thank you.

[Hiller1313]

This did fix the Fitbit.  It just vibrated a few minutes ago!  Thanks so much for the info.  I appreciate it.

[CindyMFitbit]

@Hiller1313 Thanks for your response. 

It's great to hear that the instructions provided helped you to fix the issue. I appreciate all your troubleshooting efforts. I hope you can continue tracking towards your fitness goals!

Have a nice day! 🙂