help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 not logging Run as exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-04-2020 03:13 - last edited on ‎11-10-2020 13:58 by Fitbit Moderator

‎11-04-2020 03:13 - last edited on ‎11-10-2020 13:58 by Fitbit Moderator

I bought a Fitbit to log my runs and steps and for the past year it's been fab, however at present it's not fit for purpose and if I can't resolve this I'm going to look for an alternative non FB replacement. In the last couple of weeks, none of the runs I've done have been recorded as exercise. I have no data on time, distance etc. The FB will count the steps of a run. It will count the steps of a walk and will also count the walk as exercise and provide data for the walk, but it will not provide the same exercise data for a run. It's really frustrating.

I've tried uninstalling and reinstalling the App - no change.

I've checked all settings. I've not changed anything, it looks okay.

Runs were logging fine until about 3 weeks ago and then they just stopped.

Any ideas gratefully received.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-10-2020 13:58

‎11-10-2020 13:58

Hi @HelenC8, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you and further investigate, can you please let me know which phone are you using with your Charge 3? How are you tracking your exercises? With the SmartTrack auto-recognition feature or with the Exercise shortcuts of your device? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your device and let me know if the issue persists.

 

Looking forward to your reply..

Best Answer
0 Votes

‎11-18-2020 00:10

In response to RicardoFitbit

‎11-18-2020 00:10

Hi Ricardo
The answers to your questions are as follows;

1. I am using an iPhone SE
2. I am using auto recognition for walks and runs of more than 10
minutes. The walks are recorded but the runs are not.
3. I first experienced this @4-5 weeks ago and it has continued for
every run since then. The fitbit charge 3 records my steps on the watch and
the App, but doesn't record the run on the App as a form of exercise.
4. 4. I have restarted the device a number of times and it makes no
difference.

Thanks for your help

Helen
Best Answer
0 Votes