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Charge 3 not pairing iphone SE

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‎01-13-2021 16:58

‎01-13-2021 16:58

At the end of my tether!

New iphone SE bought. Apps transferred. I have tried every way to pair my charge 3 with the app. Smiley face appears but then goes after a second, no vibrate.

no charge 3 on bluetooth menu

I try to add the charge 3 but freezes on 

‘We’ve found your device’ but stuck on connecting and loading circle!

I’ve rebooted and rebooted, phone and fitbit. 

Please help me! 

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‎01-14-2021 03:19

‎01-14-2021 03:19

@Leapyearbaby Thanks for stopping by!

 

Let me help you with this and thank you for troubleshooting this issue. I suggest you try the following (that includes some steps that you have tried):

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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