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Charge 3 not pairing

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‎12-15-2020 23:31 - last edited on ‎12-16-2020 03:05 by Fitbit Moderator

‎12-15-2020 23:31 - last edited on ‎12-16-2020 03:05 by Fitbit Moderator

Followed fix it advice when watch wouldn't sync. Unpaired but now I cannot pair again. Any ideas?

 

 

Moderator Edit: Clarified subject

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‎12-16-2020 03:07 - edited ‎12-16-2020 03:16

‎12-16-2020 03:07 - edited ‎12-16-2020 03:16

@LindaIwilson Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with this. You don't specify which troubleshoots you have tried so I suggest you try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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