help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 not receiving notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2019 03:30 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

‎10-12-2019 03:30 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

I have set up my Charge 3 and am now getting "notification service not running. a phone restart is required to re-enable notifications on your tracker" - I have switched my phone on and off several times and still get this message. I checked for updates and am on version 3.7 but cannot solve this problem. Any help grateful received.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-13-2019 06:00 - last edited on ‎11-07-2025 07:27 by Fitbit Moderator

‎10-13-2019 06:00 - last edited on ‎11-07-2025 07:27 by Fitbit Moderator

Welcome to the Community, @Aunty1zzy.

Thanks for troubleshooting this notifications issue. If you are having problems with this, I recommend taking a look at the help article: My Fitbit device isn't receiving notifications from my phone and follow the instructions provided there.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎01-11-2020 11:15

In response to AlejandraFitbit

‎01-11-2020 11:15

I am receiving notification on and off. I have to keep restarting my phone to get them to work again. Checked for updates just in case. Very frustrating.

Best Answer
0 Votes