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Charge 3 not receiving notifications

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‎10-12-2019 03:30 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

‎10-12-2019 03:30 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

I have set up my Charge 3 and am now getting "notification service not running. a phone restart is required to re-enable notifications on your tracker" - I have switched my phone on and off several times and still get this message. I checked for updates and am on version 3.7 but cannot solve this problem. Any help grateful received.

 

 

Moderator edit: subject for clarity

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‎10-13-2019 06:00

‎10-13-2019 06:00

Welcome to the Community, @Aunty1zzy.

 

Thanks for troubleshooting this notifications issue. If you are having problems with this, I recommend taking a look at the help article: My Fitbit device isn't receiving notifications from my phone and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-11-2020 11:15

In response to AlejandraFitbit

‎01-11-2020 11:15

I am receiving notification on and off. I have to keep restarting my phone to get them to work again. Checked for updates just in case. Very frustrating.

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