Charge 3 not receiving notifications

[Rachel46]

Still not receiving notifications on charge 3, oh my god why has this issue not been resolved from last year!?!?! They can offer no update as to when resolution is expected, have tried EVERYTHING they recommend and still not working, feel like I have wasted all my money on this as it is not doing what I purchased it to do!! 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Rachel46, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3 and your time while troubleshooting this issue.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

As you may know, we’re aware that some customers may experience a compatibility issue with notifications after updating their iPhone to iOS 13. Find help here.

Let me know if there's anything else I may do to help you in the meantime.

[Msmonamm]

I’m having the same issue. I’ve reached out to customer support multiple times to try and “troubleshoot” but nothing has helped. So annoying 

[Msmonamm]

This message helps resolve nothing. The troubleshooting steps don’t help. What is going to be done to resolve the issues in your side? Will a refund be issued? My boyfriend has a Fitbit and isn’t having any issues but then again he has a more expensive watch. I’m assuming that’s what I’ll need to do? Spend more money to get  product that actually works? 

[Rachel46]

I have followed ALL the steps multiple times and nothing works.