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Charge 3 not receiving notifications

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‎01-28-2020 00:28 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

‎01-28-2020 00:28 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

Yesterday my new Charge 3 worked fine with notifications but then last night I turned the Bluetooth off and then this morning when I've turned it back on it says "notification service not running. A phone restart is required to re-enable notifications on your tracker".

 

I have done this numerous times, I've unsynced and re synced numerous times, turned Bluetooth on and off, etc, but nothing. I've an android phone. Any help much appreciated.

 

 

Moderator edit: subject for clarity

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‎01-29-2020 06:44

‎01-29-2020 06:44

Welcome to the Forums, @Emma3637.

 

Thanks for troubleshooting this notification issue. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-03-2020 03:58

In response to AlejandraFitbit

‎02-03-2020 03:58

Hi,  A week on and I'm still having the same problem... Everymorning I have to turn off Bluetooth, uninstall the app, download again and tick for notification services! This is not good enough, one of the reasons for buying this one was for the notifications. 

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