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Charge 3 not receiving notifications

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‎01-28-2020 17:25 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

‎01-28-2020 17:25 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

Hi, 

My Charge 3 worked great with my old phone, but then I upgraded my phone, and no notifications are received. That was the best feature of my Fitbit Charge 3. I have done everything suggested in the various posts and forums, do you have any suggestions? My new phone is a Samsung A50.

Thank you.

 

 

Moderator edit: subject for clarity

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‎01-29-2020 03:24

‎01-29-2020 03:24

Welcome to the Forums, @crazyforbooks.

 

Thanks for troubleshooting this notifications issue. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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