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Charge 3 not receiving notifications

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‎02-01-2020 07:21 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-01-2020 07:21 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

Loyal customer with a product that doesn’t receive notifications despite trying every fix Fitbit provides. Their answer ‘we’re working to resolve this’... been going on so many months. Completely frustrated.

 

I work with special needs kids and need notifications on my Fitbit because i can’t always have my phone while working. My family has had 2 Zip, Alta, Flex, Ace, Charge 2 & Charge 3. You couldn’t find some way to make this better? Replacement product? Upgrade product?

 

I can send back every Fitbit item we have, replace it with something that works!

 

 

Moderator edit: subject for clarity

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‎02-02-2020 06:51

‎02-02-2020 06:51

Welcome to the Community, @09b.

 

I understand how are you feeling and appreciate the preference and feedback. While we don't have a timeline for resolution, we will continue to investigate these discrepancies. Your patience and understanding will be much appreciated.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-02-2020 07:27

In response to AlejandraFitbit

‎02-02-2020 07:27

Terrible answer. I’ve BEEN patient & I’ve spent hundreds and hundreds of dollars on Fitbit products and now my latest product isn’t working like it’s supposed to for many months & you’re reply is to be patient?!? Bad job.

Sent from my iPhone
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