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Charge 3 not recording data accurately

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‎04-18-2020 09:19 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-18-2020 09:19 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Over the last couple of days I have noticed that my Charge 3 is doubling steps, miles, calories and time.  When synced to my computer the dashboard displays the incorrect data but if you click on the steps icon the data displayed for the day is correct.  In other words the steps icon would show 20000 steps but the detail by day would show 10000.  Anyone else with this problem.  Problem started on 4/16/2020.

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‎04-18-2020 18:31

‎04-18-2020 18:31

Device doesn't record steps, activity, etc.  It is fully charged.

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‎04-19-2020 14:32

‎04-19-2020 14:32

I've been having problems with sleep and steps.  After suspecting my steps either weren't be recorded or were being recorded when I wasn't even walking, I started watching my screen while walking...my suspicions were confirmed.   Having similar issues with sleep...data says I've been sleeping after I've been up for a while.   I've read all the troubleshooting tips.   I've had this watch for about a year.  Just started noticing this within last month.  

 

Very frustrating and defeats the purpose of wearing.   

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