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Charge 3 not recording steps

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‎11-12-2020 15:18 - last edited on ‎11-16-2020 17:25 by

‎11-12-2020 15:18 - last edited on ‎11-16-2020 17:25 by

My charge 3 not recording number of steps 

 

 

Moderator edit: subject for clarity 

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‎11-13-2020 02:24

‎11-13-2020 02:24

My advice would be to contact the telephone customer support on this. FitBit are aware of the issue - indeed my device was replaced for just this reason a couple of months ago. 

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‎11-16-2020 17:20

In response to EssexHebridean

‎11-16-2020 17:20

Welcome to the Fitbit Community, @Bissy2502. It's nice to see you around, @EssexHebridean.

 

@EssexHebridean Thank you for sharing your experience and helpful suggestion!

 

@Bissy2502 I am sorry to hear your Charge 3 is not recording your steps. I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

Have a great day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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