Charge 3 not registering heart rate

[srrk]

My heart rate has not been tracking in the app for about a month (green led led lights not flashing). I have tried the following multiple times without success.

-- I have gone to "settings" and have verified that "Heart Rate" is ON.  

-- I have rebooted my Charge 3.

-- I  deactivated the Heart Rate setting, rebooted my Charge 3, and then reactivated the Heart Rate Setting.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome o the Community, @srrk.

Thanks for troubleshooting this heart rate issue. If your tracker isn't registering this information, I recommend taking a look at the help article: Why don't I see my heart rate on my Fitbit device? and follow the instructions provided there.

Let me know the outcome. 🙂

[srrk]

I have followed the steps in this article multiple times over the past month, but the green light on the monitor is not coming back on and heart rate is not showing.

[srrk]

@AlejandraFitbit Still no green lights on the back to track heart rate.

[AlejandraFitbit]

Thanks for the update, @srrk.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[Maudet]

same issue!!!!