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Charge 3 not syncing / device not found

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Charge 3 has stopped syncing when I leave the house despite having data turned on on my phone, when I return it says device not found when I try and sync. Have tried turning Bluetooth off and removing all devices from Bluetooth, tried deleting app & reinstalling, have logged out and back in and even tried restarting phone. Nothing is working. Watch is logging steps, calories, distance and heart rate but watch doesn’t 

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Hi @Pep2020, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it stopped syncing with your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Finally, monitor your tracker during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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