Charge 3 not syncing to Galaxy Note 10+

[steviezhang]

I bought a new Fitbit Charge 3. It seems that I have problem syncing, I tried everything I could including factory reboot, but still not working. I then unpaired it and tried my old Galaxy Note 8, and there was no problem syncing. So I am wondering is it because Fitbit Charge 3 does not support Galaxy Note 10+ yet? any Samsung Galaxy Note 10+ user have success story to sync with Fitbit Charge 3?

Moderator edit: updated subject for clarity

[SunsetRunner]

Your new phone is not on the list of Approved Devices.

[MarreFitbit]

Hi there @steviezhang, welcome to the Community Forums. I appreciate you've taken the time to troubleshoot the syncing difficulties between your Charge 3 and your Galaxy Note 10+ prior to contacting us. 

I'm afraid to say that a reason why your Charge 3 may be not syncing is due to this phone is not yet a compatible device with the Fitbit app. As @SunsetRunner mentioned, you can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

However, note that there is a possibility that your Charge 3 can sync and while there isn't a guarantee that it'll always work, we can try to troubleshoot this situation together. If you've not done so, please remove your Charge 3 from the Bluetooth settings, turn off other Bluetooth connections that aren't in use and set up your Charge 3 as a new device and set up the notifications again.

I hope this helps, let me know if you need further assistance. 

[Pamyacca49]

My Charge 3 had no issue syncing with my note 10 plus. That was the beginning of Dec. Last week I am unable to receive text messages on it. Fitbit is saying it is a compatibility issue which is in their warranty. So we have no recourse. I have done everything possible to re-establish a connection but nothing happens. Everything else works fine. So I am going to do more research on the connectivity.

[Shibafox]

Would you mind outlining the steps you took to sync your Charge 3 with the Galaxy Note 10?  I have the Note 10 Plus and when I go to find my Charge 3, the Bluetooth keeps spinning but can't find my Charge 3 even though they're just inches apart.
Thanks!Erick 

[MarreFitbit]

Hello @Pamyacca49 and @Shibafox, thanks for stopping by. Thanks for the details provided and for taking the time to troubleshoot the syncing difficulties prior to contacting us. 

Thanks for letting us know about this issue. As our Support Team mentioned, we’re aware of it and are working to identify a resolution as quickly as possible. 

However, I'd like you to confirm if you've followed all the steps provided in the help article: Why won't my Fitbit device sync?

If so, let's try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[gsocks]

same problem. I went to devices and add new device. Named it charge 3. It asked for the 4 Bluetooth security digits. The numbers were displayed on the watch.  I entered the and the note 10 started syncing immediately.

[gsocks]

same problem. I went to devices and add new device. Named it charge 3. It asked for the 4 Bluetooth security digits. The numbers were displayed on the watch.  I entered them and the note 10 started syncing immediately.