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Charge 3 not syncing with phone

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‎11-10-2020 00:25 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-10-2020 00:25 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

In the last two days my fitbit won't link to phone with bluetooth, record sleep or sync to dashboard. Steps etc on watch seem fine - any one got any ideas? Thanks.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-10-2020 02:27

‎11-10-2020 02:27

I’m having the same issue today. 🥺

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‎11-10-2020 10:11 - last edited on ‎05-06-2025 10:12 by Fitbit Moderator

In response to Angetas

‎11-10-2020 10:11 - last edited on ‎05-06-2025 10:12 by Fitbit Moderator

@PaulR78 @Angetas It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 3's that aren't syncing. The reason you don't see your sleep and other data is all because it isn't syncing so I suggest you try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-10-2020 10:14

In response to AlvaroFitbit

‎11-10-2020 10:14

I'm having the same issue and now my Fitbit is stuck on the restart smiley face and keeps vibrating. I have already done your steps outlined above.

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