Charge 3 not syncing

[Gillro12]

My Fitbit charge 3 is no longer syncing with the app, have tried all the troubleshooting advice and nothing works! I have paid for premium membership but this is pointless as the info is not being sent from Fitbit.

Moderator Edit: Clarified subject

[Gillro12]

Sorry it's a charge3

[SilviaFitbit]

@Gillro12 A warm welcome to the Fitbit Community. I moved your post to this board, in an effort to keep the forums organized. 

I appreciate the troubleshooting tried prior to posting. I see where your disappointment is coming from. 

I'd like you to confirm this syncing troubleshooting was followed. Also please check that you're running a compatible operating system: 

• Apple iOS 12.2 or higher
• Android OS 7.0 or higher 
• See additional tips for Android phones and tablets.

Are you getting any error message when trying to sync your Charge 3? 

Hope this helps. 

[Gillro12]

Yes I have tried this, yes I have the OS9 operating system.

Still not working.

[CA55]

Mine too ! is stuck on yesterday and two hours ahead in time. I've tried all the trouble shooting suggestions , no luck. Its hasn't synced for 4 days.

[SilviaFitbit]

@Gillro12 @CA55 Thank you for getting back. If you're still experiencing syncing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a nice day.