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Charge 3 not syncing

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‎02-24-2021 10:40 - last edited on ‎02-25-2021 03:59 by Fitbit Moderator

‎02-24-2021 10:40 - last edited on ‎02-25-2021 03:59 by Fitbit Moderator

My Charger 3 is not syncing with my phone since 29th Oct of last year.

I have turn on and off my Bluetooth my phone and its not working. 

 

I have android phone and do not have any problems with any other app I use apart from Fitbit. 

 

I have followed all the steps at the intro however getting thru anyone at Fitbit is difficult as you guys use Twitter. 

 

Pls advice me what to do with the watch. 

 

Moderator edit: subject for clarity 

 

 

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1 REPLY 1

‎02-25-2021 04:02

‎02-25-2021 04:02

Hello @Mariacr3, welcome to the community forums! Thank you for the information and the troubleshooting steps you've tried prior to posting! 

 

Please note that your Fitbit Charge 3 and your Android phone should work if your mobile device meets the requirements listed here. If you've followed all the steps suggested in this link, the best way is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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