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Charge 3 not tracking sleep score

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‎07-03-2021 05:00 - last edited on ‎07-03-2021 09:12 by Fitbit Moderator

‎07-03-2021 05:00 - last edited on ‎07-03-2021 09:12 by Fitbit Moderator

All of a sudden my sleep scores aren't tracked.  First time is gave me just the length of time I slept but no score. Then after that a message that says "Wear your Fitbit to bed" (which I do).  No info at all.  I called customer service, they had me reboot and said that should solve the problem,  But it didn't.  I actually do use this information and I miss not having it.  I tried going through all the settings on the Fitbit, but couldn't figure out what might be wrong.  Any suggestions would be appreciated 

 

 

 

Moderator edit: subject for clarity/word choice 

 

 

 

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‎07-03-2021 09:15 - edited ‎07-03-2021 09:16

‎07-03-2021 09:15 - edited ‎07-03-2021 09:16

Hello @lol1204. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I was able to confirm that you reached out to our Support Team and they provided information. I also noticed that you have replied back to your case and they should get back to you with more information shortly. 

 

Also, if you still have additional questions or inquiries, please let them know and they will be more than glad to provide assistance. On a side note, I've moved your post to the Other Charge Trackers board to keep our forums organized.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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