See the following to understand your options regarding a broken wristband on your Fitbit tracker: In-warranty customers: Most customers who live in the United States, UK, and Europe can file a claim online. Check your eligibility to file an online ...
My charge hr is working fine, it is tracking my movements and is functional except for the fact that the screen is not lighting up. Moderator edit: format
I have tried resetting several times and my Charge 3 will not turn on or show a display. It all of a sudden stopped working yesterday. My app won’t even recognize the device as connected. I bought this is Feb 2020. I’m so disappointed. Does anyone ha...
My Fitbit died but I got a new one. Yippie! I was very thankful. And life went on.......Then I had to get a new laptop. Only to learn my Fitbit would not work since Fitbit decided to change how we get the data. Unless I use a phone I can't sync data ...
Hello: Fitbit informed me my warranty options were emailed to me 4 days ago and again yesterday. Checked inbox and spam and even updated to a different email to assure that wasn’t the issue. How long does it take to receive an email from Fitbit and/o...
Please please give stress score feature on charge 3....
My Charge 3 has acquired a white washed out screen I can see the numbers/info below but the background is no longer a dark black Very irritating to try to read especially if there is any kind of sunlight I am thinking my last rodeo….. Moderat...
I used to get a beep when I hit my active minutes goal of 60. For 3 days nothing has happened. Please help me. Moderator edit: updated subject for clarity
Since my charge 3 does not have the option of an always on display and no plans to have that feature, I will be getting an apple and not purchase a Fitbit product again. Moderator edit: updated subject for clarity
How do I reset the time on my Charge 3?
The cardio fitness score screen has disappeared from my app. Now when I tap my heart rate I only have two options to view data. The third (cardio fitness score) is no longer available. I haven’t changed any of my account or app settings. Any ideas as...
My fitbit charge 3 stopped working. Luckily (maybe) I had the warranty and received a new fitbit, however it won't synch, not an uncommon problem, have already tried all the fixes. I'm more concerned however with what I am syncing with....has anyone...
How do I reset the clock on Charge 2 .. it's running 4 minutes slow
All of a sudden my sleep scores aren't tracked. First time is gave me just the length of time I slept but no score. Then after that a message that says "Wear your Fitbit to bed" (which I do). No info at all. I called customer service, they had me ...
Does anyone have any suggestions, or a similar experience? I ordered a Fitbit charge 3 from Amazon at Christmas, I receiveit on the 23rd of Dec. Last night I put it in the charger, and this morning woke up and the screen is covered in vertical lines,...
Good morning, I have lines on my charge 3, I have tried to restart it, and change the clock face with no change. Wondering if anyone could help me. Moderator edit: subject for clarity
Hello my fit bit has a black line horizontal across the top of my screen. Have done a few resets, clock changes but still the same?? Also it doesn’t want to restart when charging. any advice? Thanks Moderator edit: subject for clarity
The back of the light keeps blinking red and green then when I change it it’s red and I put the charger on my computer and it turned on for like 3 seconds and then this is off so idk what to do if anyone have tips for me to use please let me know ...
SpoilerI have Yards set as my Swimming distance unit, and my swim results are shown in Yards, but the Pool length that it uses as a basis is shown as 25 meters ... where as the pools I use are all 25 yards. Since it uses how many laps I swim and I be...
I have had this charge 3 for 19 months and my resting heart rate is typically 52 and walking uphill it might get to 118. Today my rates rates are about 50% higher. It is saying I had 11 hours in the cardiac zone. Could the sensor be clogged wit...
With the recent update, I saw the new feature for the health and wellness reminders, so I turned them on to try. I hate them and want to turn them off, yet they have disappeared from my app! They are still an option on my Child'd Ace 2 linked to ...
How do you know if your Charge 3 is actually not charging or if it’s the charger Moderator edit: subject for clarity/format
How can you compete with other Fitbit users Moderator edit: subject for clarity
Same issue here! I used dental floss in between the band and the watch. Once I was able to the band popped right off. Cleaned it with alcohol. New band on! Moderator edit: subject for clarity/label
The display has gone off. Tried resetting, tried the option to check whether in sleep mode, but do not get any display after press side button for some time. Had a issue of only seeing the last line in display for some days. Now there is no display...
My fitbit charger was stolen so it died while waiting for a replacement. Took about 2 weeks and after plugging it in and charging the time and date is wrong, screen is always dim, battery didn't last more than 24 hrs then will say its 30% then drop t...
Really fed up of paying for premium monthly and my charge 3 not updating the health metrics. Tired resetting etc and works for a day or so then stops again. How can I fix this once and for all? Moderator edit: subject for clarity
there is a bar on my fit bit, it looks like the charging bar, but it isn't actually the charging bar, i cant access anything not even time on my Fitbit, is there any solution?
Hi all I joined the one million challenge yesterday and noted that steps don't sync properly with the challenge page. On my fitbit it shows 17966 steps yesterday but on the one million challenge page it is about 14500 steps. Should I change something...
I would really like to be able to set alarms on the fitbit app instead of on the device itself. It's well and fine for people with eyesight egual to an 18 year old, but not for us over the age of 50. Is this possible to change this in the next update...
I rarely ever have issues with my sleep record. Suddenly I have 2 nights with bad presentation. No usual breakdown, you cannot change the total time no matter what you enter. Is there an issue or change in process recently? Moderator edit: s...
I know this has been discussed earlier and I tried the methods to fix but in vain. My Fitbit seems faded almost 70% can’t see much on the screen now. Need help. Moderator edit: subject for clarity
Just had a new fit bit delivered after having to send my other one off for a fault. Had to be without my Fitbit for 3 weeks, now the new one only last a day after fully charging it. Really disappointed Moderator edit: subject for clarity
It was time today to recharge my Charge 3. I plugged it in, nothing--tried changing charging ports, nothing. Tried rebooting, tried cleaning the area, still won't charge. Any solutions? Moderator edit: subject for clarity
My Charge 3 and iPhone are in sync but the actual step count only shows on the Fitbit app but it is not displayed on the Fitbit device. How can I correct this? Moderator edit: subject for clarity/format
My Fitbit Charge 3 no longer works properly after I went swimming. I am sure it says on the box it’s ok for swimming. Do you have an address I can send back to Fitbit maybe to be fixed? I am using my charge 2 at the moment as I kept it when I bought ...
Charge 3 got it last night was working fine all day and I looked down at my wrist it was black so I figured it was just dead ...plug it in and it won’t vibrate turn on or show me any sign that it’s charging ?!
I charged my Charge 2 last night and synced it with the app but it appears to be stuck on the charging screen. I have tried resetting it by holding the button for 4 seconds, it vibrates but no change.
Fitbit Charge 2 stopped holding battery charge. When plugged in, it shows full battery and the app confirms it. When you remove it from the dock, it will last a few minutes before dying. App still sync and says it has full battery. I've already tried...
Can someone please help me! I’ve had my charge 3 for about a year and a half. I’ve never had an issue until this week: I went swimming and the next day I realized my watch was not the same; constant vibrations repeatedly and the screen was flashing. ...
Hi, I have a Fitbit Charge 3. I am a premium member. The breathing rate and HRV was showing ok for the last many months but stopped for a couple of days. It then restarted again for a couple of days and today all of the health data is gone save the...
