Charge 3 overheated and now dead

[Sunbabe]

Got a low battery so charged my Fitbit charge 3... went an hour later it was so hot I couldn't touch it.  Now its completely dead.  Wont turn on or charge... nothing... how can I get this fixed or replaced... only had it a year.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sunbabe.

I am sorry to hear your Charge 3 overheated and stopped working. Thanks for the details shared and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[DKerger]

Same issue. I can get the screen to show a partial smiley face randomly but it won't charge or do anything else! I tried charging it again & it got extremely hot, had to unplug it 😞

[LiliyaFitbit]

Welcome to the Fitbit Community, @DKerger.

Thank you for joining the thread and sharing the details of the issue with your device. I totally understand how you are feeling. I've gone ahead and escalated your case to our Support team, for them to assist you further. Please keep an eye on your inbox. 

I'll be around if you have any questions. 

[Liz5280]

I just had the exact same issue with my charge 3 and was searching online for a fix when I came across this post. Seems to be a common issue. Shame on Fitbit for not recalling this device. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Liz5280.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling about this situation and appreciate your feedback as it helps us to keep improving. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate the issue and help you with this matter. Click here to get connected. 

See you around.

[navanman]

I have been having the same problem for the past two days. Battery just died, recharged and died again overnight, charged again and died in a couple of hours and now today charged it and had to take it off the charger because it was so hot.

Can you help?

[LiliyaFitbit]

Welcome to the Fitbit Community, @navanman.

I am sorry that you are going through the same situation. I appreciate your efforts and recommend contacting our Support team for assistance with this issue. Click here to get connected with them via chat or phone.

Have a good day.