Fitbit Charge 3 is dead

[kellylewendon]

This is my 2nd Fitbit Charge3 to have died this way!!

It just is dead, I have charged it and rebooted it as instructed. Still nothing!!

As this is the second watch I have lost to this, does anyone know why or what is happening before I ever think about getting a new watch again?

Is there a system cause of this?

As I am 2 months out of my original warranty, I'm not being provided with a new one, even a few months short of having this one for a year!! This was the replacement from my original watch doing the same issue!!

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @kellylewendon. Welcome to the community forums. 

I'm very sorry for the inconvenience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd like to let you know that I'm not sure about what could have caused this matter, but I was able to see that you reached out to our Support Team and they have provided information and assistance. If you still have additional questions or inquiries, I recommend replying back to them and they will be more than glad to continue assisting you. 

On a side note, I'd like to let you know that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around. 

[kellylewendon]

Thank you, I did reply to the email I received but no response as yet!!

I am actually looking to get a different brand watch, hoping that will last longer than 1 year each time!!

Moderator edit: word choice

[WilsonFitbit]

@kellylewendon Thank you very much for your reply. 

I understand how you are feeling and appreciate the feedback provided. I was able to confirm that you replied back to your case and I'd like to let you know that our team will get back to you shortly. Please keep an eye on your inbox and thanks for your continued patience. 

See you around. 

[kellylewendon]

Thank you, patience is not something I am good at 🙂

When should i be expecting this reply?

I only got my replacement Fitbit from the first one that broke, 10 months ago! So should be covered by the a new warranty should it not? So very disappointed!!

Moderator Edit: Merged posts

[Tomkenney]

Wilson

i have the same problem with my charge 3?

it is dead and under 1 year old

what type of discount can you offer?

Tom

[WilsonFitbit]

Hello @Tomkenney. Welcome to the community forums. @kellylewendon Thank you for your reply. 

@kellylewendon I'd like to let you know that I managed to see your case and our Support Team should get back to you soon with more information about the last email that you sent to them. On a side note, take into consideration that replacement devices are provided for products that are within the warranty period and replacements don't renew the warranty period of your original tracker. 

If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

@Tomkenney If these tips haven't helped, my best recommendation is that you please contact our Support Team for additional assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Please make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. On a side note, regarding your question, I'd like to let you know that if your tracker is no longer under warranty, our Support Team will be reviewing your options and determine if a discount can be provided. They will be providing you with more information about it. 

See you around. 

[Tomkenney]

Can you please get me a reference number

Thanks
Tom

Get Outlook for iOS

[WilsonFitbit]

@Tomkenney Thank you very much for your reply. 

Regarding your question, I noticed that you have reached out to our Support Team and they are currently working on your case. Please note that if you still have any additional questions or inquiries, you can let them know and they will be glad to provide information. 

In addition, as mentioned on a post above, please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around.