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Charge 3 is having issues to connect to GPS

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‎07-08-2021 22:50 - last edited on ‎07-09-2021 04:03 by Fitbit Moderator

‎07-08-2021 22:50 - last edited on ‎07-09-2021 04:03 by Fitbit Moderator

Hi!  I am really frustrated with Fitbit right now, I have had a charge 3 for about a year, contacted customer service about the fact that when i start a workout and go to connect my Fitbit to my phone GPS, 50% of the time it won’t work, it says open the Fitbit app, phone can’t be found.  My phone is an iPhone 6s.  Fitbit help told me to disconnect my device and reconnect it, that worked for about a week, now it’s back to not connecting.  Even if I try ten times, with the app open and my Fitbit on top of my phone, it won’t connect! Obviously I can’t disconnect and reconnect my device every time I want to go for a run!!

 

 

 

Moderator edit: subject for clarity

 

 

 

 

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‎07-09-2021 04:06

‎07-09-2021 04:06

Hello @Mandy27Pandy. Welcome to the community forums. 

 

I'm very sorry for the inconvenience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I was able to see that you reached out through social media and your case with our Support Team has been updated. In this case, I recommend keeping an eye on your inbox since they will be getting in touch with you with more information. 

 

On a side note, your feedback is very appreciated and take into consideration that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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