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Charge 3 stopped syncing with an Android phone

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‎07-06-2021 13:43 - last edited on ‎07-07-2021 04:12 by Fitbit Moderator

‎07-06-2021 13:43 - last edited on ‎07-07-2021 04:12 by Fitbit Moderator

As of 6/27 my Charge 3 stopped syncing.  I tried reinstalling the app on my phone.  Any ideas? 

 

 

 

 

Moderator edit: subject for clarity/label 

 

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‎07-06-2021 17:34

‎07-06-2021 17:34

Mine stopped on 3/29 for reasons unknown !!!!! 

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‎07-07-2021 04:18 - edited ‎07-07-2021 04:19

In response to heffy

‎07-07-2021 04:18 - edited ‎07-07-2021 04:19

Hello @BMVH, @heffy. Welcome to the community forums. 

 

I'm sorry for any inconvenience caused and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. If you haven't done so, I'd also recommend making sure that you've followed all the suggested troubleshooting steps from this help article: 

Why won't my Fitbit device sync?

 

In addition, please make sure that your Charge 3 trackers are still paired to your Fitbit accounts. If it's not paired, I recommend setting them up one more time by following the steps here: How do I set up my Fitbit device?

 

If you encounter any inconvenience, please click here. Also, please make sure that the Fitbit App is up to date. 

 

On a side note, I've moved your post to the Other Charge Trackers board to keep our forums organized. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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