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Charge 3 stopped working

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‎07-07-2021 04:54 - last edited on ‎07-07-2021 05:59 by Fitbit Moderator

‎07-07-2021 04:54 - last edited on ‎07-07-2021 05:59 by Fitbit Moderator

Hey Community,

it started 2 days ago
> The display always went automatically to lowest brightness (always fixed it within settings)
> Then the Fitbit didn't respond on any pressure on button
> then the Fitbit Logo &  "001"  appeared
> and since today its dead
> Yes- I tried all hard and soft reset procedures

Its 13 Months old

Any solutions?

 

 

Moderator edit: subject for clarity/format 

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‎07-07-2021 05:58

‎07-07-2021 05:58

Hello @MartySmarty. Welcome to the community forums. 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Since the inconvenience has persisted, I'd recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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