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Charge 3 not updating my steps

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‎07-27-2020 09:43 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-27-2020 09:43 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

Recently my Fitbit app has stopped updating my steps unless I sync it. I used to be able to watch them update in real time as I was walking, but that’s not working anymore. Is there any way to fix this issue? I’ve restarted and rebooted, nothing has seemed to fix it.

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 08:36 - last edited on ‎05-13-2025 04:44 by Fitbit Moderator

‎08-03-2020 08:36 - last edited on ‎05-13-2025 04:44 by Fitbit Moderator

Welcome to the Community, @Jeniferjoyful.

Thanks for troubleshooting this steps issue. Can you please be more specific about this? Where were you seeing these steps? If the issue is with syncing, you can follow the steps in the article: Why won't my Fitbit device sync?.

I hope to hear from you soon and let me know about the troubleshoot.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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