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Charge 3 not working outside charger

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‎05-24-2020 06:04 - last edited on ‎09-17-2020 05:22 by Moderator Alum

‎05-24-2020 06:04 - last edited on ‎09-17-2020 05:22 by Moderator Alum

My Charge 3 is only a couple of months old and it looks dead. There is no green lights on the back. I have tried to restart it while being on charge and also changing the watch face but neither have worked. Is this device now dead?

 

 

Moderator Edit: Clarified subject

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‎09-17-2020 05:23 - last edited on ‎11-06-2025 09:15 by Fitbit Moderator

‎09-17-2020 05:23 - last edited on ‎11-06-2025 09:15 by Fitbit Moderator

It's great to welcome you, @Emma_Jane89.

Thanks for troubleshooting this turning on issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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