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Charge 3 not working

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‎05-01-2021 16:41

‎05-01-2021 16:41

My Fitbit Charge 3 has stopped working properly. As soon as I remove it from the charger, the screen will briefly work, then goes blank and will not come back on. It won’t vibrate when I press the sides or anything. When I put it back on the charger and squeeze the sides, the smiley face appears and the screen lights up. When I take it off of the charger again, it goes dead again. Extremely frustrating!! I’ve cleaned the contacts, tried to reboot it, uninstall and reinstall, and I still have issues. Please help.

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‎05-02-2021 05:09 - last edited on ‎03-22-2025 10:07 by Fitbit Moderator

‎05-02-2021 05:09 - last edited on ‎03-22-2025 10:07 by Fitbit Moderator

@LW1 Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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