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Charge 3 notification error

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‎10-27-2021 12:57

‎10-27-2021 12:57

Good day my charge 3 has been giving me trouble for a few months now. It started by not wanting to sync anymore had to unpair and then clear the charge 3 data to finally pair again with my phone. And sins then notification does not show up on my charge 3 all my setting are correct I have check everything. Now it says I have a notification error and a phone restart is nessasery to activate notifications again. I have now restarted and turned my phone off about 10 times. If anyone has experienced this problem please help me out. 

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‎10-27-2021 13:49

‎10-27-2021 13:49

Nice to see you here, @Bluelove95.

 

Thanks for the information in your post and for the troubleshooting performed. Which model of Android phone do you have? I recommend you to try the rest of the troubleshooting steps listed on this help article: How do I get notifications from my phone on my Fitbit device?

 

Catch you later.

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‎10-27-2021 22:23

In response to BraulioFitbit

‎10-27-2021 22:23

Hi

I have done the troubleshooting now 2 times and it still gives me an error in notifications message. I am using an hauwei p30 lite I have not had trouble until now. 

Thanks for the help though 

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‎10-28-2021 14:21

In response to Bluelove95

‎10-28-2021 14:21

Hi, @Bluelove95.

 

Thanks for the update. Upon reviewing this with our Support team, they're aware that this notification error message is affecting Huawei phones and they're working to solve it as soon as possible. I'm sorry for the inconvenience and make sure to keep the Fitbit app updated.

 

See you around.

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