Charge 3 notification not working

[Katieward18]

The notification come through in the notification centre when swiping down to clear but do not come through on the screen when first received. Also not vibrations. I’ve tried to reset by put it on charge and holding it down. I’ve also tried all the steps of resetting the bluetooth

[jfe]

Maybe you have the Do Not Disturb setting on? Swipe left 4 times - press Settings - check the Do Not Disturb setting. I've had this setting turned on many times by accident.

[Htruffer]

I have checked that.

[Katieward18 · Accepted solution]

I contacted support team. They told me to open settings on the charge 3 by swiping to the left 4 times. Click on it and go to about. Then click on factory reset or clear user data. You then go to the app on your phone where you will have to reset the charge 3 to your phone. Mine works completely fine now with all notifications and vibrations coming through.

[fontro]

But does this clear all your steps etc, as well?

[Katieward18]

No steps are cleared, I did it then walked a little and then hit my 10,000 steps which was right. I’m not sure whether it will for you. It did not remove any data from my app either I think it just resets setting on the charge itself 

[jfe]

The data from the last sync is preserved - so simply do a sync before doing a clear user data from settings.

[Htruffer]

I had to do a factory reset. It is working fine now.

[fontro]

Thank you. How do I do this? Will I lose all my data, or just today's?

[Katieward18]

You have to sync your charge to your app on your phone and then do it apparently no data is lost if you do that. 

[fontro]

Thanks, I've done all that but, it only syncs first up in the morning so I have lost some data, no big deal though BUT, it is now on a totally different time zone and I can't change it - it says I'm on the correct time zone but on the Charge 3 it's not showing the correct time!  I've rebooted the Charge 3 and uninstalled and re-installed the app, and turned phone off, left it and turned it back on only to have it show exactly the same information as the last time I turned it on.

When I go to pair the device with my phone it says I need an app for this (dirrrrrrr) and then says the device is not ready to pair.  How do I ready it to pair???

I've just about had enough of this useless piece of tech.  I think it's time for a change - Garmin! I've tried to message so-called Fitbit Support but have received nothing in response. It shouldn't be up to buyers of this crap product to solve the problems of their product!

Thank you for your help though.

[Katieward18]

Oh no that’s rubbish. I’m so sorry that happened I have no idea how to change the time zone on it. Do you have the Fitbit app on your phone? Is your phone a android or Apple? I got through to the support through chat on here straight away last night you should try it again 

[fontro]

It's an android - Samsung A51 - was working fine up until about a week ago.

I will try chat but, I'm just about over the whole thing.

Thank you, once again.

[Katieward18]

Oh right I have an Apple iPhone. Try disconnecting your charge from Bluetooth. Go to the Fitbit app on your phone and then click on your profile picture in top left hand corner it will then come up with your device and it should help you to connect it. 

[fontro]

Yeh, have done all that. No joy.

Updating phone now and trying to get onto chat.

Thank you

[fontro]

Well, I've just spent 90+ minutes on chat - redoing what I'd already done, over and over - with absolutely no success!  Not only that but, my chat session was abruptly ended without my consent.  Shows you just how uncommitted Fitbit is to helping its customers.  NEVER buying another Fitbit product again!

I hope you have better continued luck with  yours.

[Htruffer]

Just today's. You can do it through watch. Swipe right 4 times. Tap
Settings. Scroll down to About and tap it. Scroll down to Clear User Data.
After it comes back up you will need to pair it to your phone again. Hope
it helps.

[fontro]

Thanks, but, I've done this several times and still no joy!  Not syncing etc and Fitbit don't care to respond to any of my correspondence!

[Dani2]

This happens to me.

It's just terrible that it takes me so long to figure it out. I always forget the watch has "Do not disturb". LOL 

I usually unpair before finding it. 😁