Charge 3 notifications and screen issues

[Livinglife1535]

I haven't received any notifications on the charge 3 in months, even after changing phones. I've checked all the settings like the forums say and still nothing. The screen also randomly goes black for days at a time. I bought the charge 3 when the screen on my charge 2 stopped working. I've only had this device 9 months and have had tons of problems with it. At this point I'm done with fitbit devices unless a resolution can be reached.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Livinglife1535, welcome to the Community Forums. We understand where your concern is coming from. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Regarding the notifications, if you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're getting no error but notifications won't come through at all, make sure to follow the troubleshooting steps provided here Why are notifications delayed or missing?

If you have a Huawei, you can also try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

As for the screen going black, check out this thread for our recommendation on how to help with that.