Charge 3 pixelated screen

[KGass]

I received a replacement charge 3hr a few months ago because my screen went black and would not come back. My replacement was working fantastic until Friday when all of a sudden I got lines across (some of the pixels dropped). I was concerned because this was how it started with my previous charge 3. Well rightly so, each day it has lost more pixels until now it is completely unreadable. I have tried changing the clock face (multiple times), doing a short restart, as well as a long restart but nothing. At this rate my screen will be completely black by lunch. I’m really frustrated as this is a new charge 3 and it didn’t even last 6 months!

Moderator edit: updated subject for clarity

[SunsetRunner]

Contact Customer Support.

[MarreFitbit · Accepted solution]

Hi there @KGass, welcome to the Community Forums. I  am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3 and your time while troubleshooting your tracker prior to posting here. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Thanks for your recommendation @SunsetRunner.

I'll be around if there's anything else I may do to help you. 

[KGass]

Thank you so much! I really appreciate it!!

[MarreFitbit]

You're very welcome @KGass. 😉 I hope you have a nice rest of the day! 

[Ww15301]

I have the same problem 

[SRhodes]

I have the same problem with screen.  Tried reboot but screen is still pixelated.  What do I do now?