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Charge 3 problems

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‎10-20-2020 14:15 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

‎10-20-2020 14:15 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

I updated to a charge 3 in July 2019 then the screen display started failing in March 20 so after a lengthy discussion I was awarded a replacement which looked like a reconditioned one not a new one ,now this one is not connecting to the phone and Bluetooth will NOT connect deeming the device useless ,I’m told that they can’t do anything for me because I have had a replacement and I quote they suggest that I look at the replacement that I was sent ! THIS IS THE REPLACEMENT!!! I work for the NHS and don’t have money to burn or time to waste trying to source something of which i heavily relay on for work .... i’m so fed up with fighting Fitbit and would advise people to stir clear of the brand as I will also be doing . Julia

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‎10-20-2020 15:53

‎10-20-2020 15:53

Which phone do you have and is it on the list of compatible devices? click to see

 

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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