Charge 3 quick view isn't working

[vonman001]

I upgraded from my Charge 2 to a Charge 3 and am used to being able to turn my wrist from a downward position and move towards my face and see the time and display turn on. My Charge 3 does not work that way.  Any motion I make with my wrist does not activate the display? Is my unit defective? Or is this the standard behavior now? Or is there a setting I can activate to make it work again. I'm quite frustrated since I depend on the unit to work when I turn my wrist. If I cannot get it to work I'll have to downgrade back to the Charge 3.

Thank you.

Moderator edit: subject for clarity

[SarahRhea · Accepted solution]

Hold the side button  for a second, turn on screen wake. Rotating your wrist 90 degrees will wake the screen up. 

[Jinikay]

I found this can be turned on or off in "settings" on the Charge 3. I have found that when the battery is low screen wake and notifications automatically are turned off, however, you can override this manually.

[AlejandraFitbit]

A warm welcome to the Community @vonman001, @SarahRhea and @Jinikay thanks for stopping by.

I agree with our friends here, have you checked if the quick view option is on? If you haven't, you can follow their recommendations or you can check the help article How do I see the time on my Fitbit device?.

Let me know how it goes. 

[vonman001]

Thank you to all.  Solution was easy and now its working exactly as i like it to.

[AlejandraFitbit]

Thanks for the update @vonman001. I am glad to hear that your tracker is working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Ezflyer2]

Wrist rotation does not work on charge 3

[Flirt]

Thank you!  This was a very simple answer to a problem that has bothered me since I first setup & realized that I missed that option. 🤗

[Fish42]

Thanks so much!  Yay, the quick view works now!!

[AlejandraFitbit]

Welcome to the Community, @Fish42.

It's great to see here that the instructions provided in this thread worked. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping!

[muggajava]

This tends to happen to me when my battery gets to about 30%.  Thankfully I know how to fix it now 😉