06-08-2020
19:37
- last edited on
10-01-2020
11:56
by
AlejandraFitbit
06-08-2020
19:37
- last edited on
10-01-2020
11:56
by
AlejandraFitbit
I have a Charge 3 on firmware update 28.20001.88.11. every time I exercise, it is counting literally 40-50 floors I've never climbed.
Today, I mowed my very flat lawn and earned 43 floors. When I track my runs, its giving me 50-60 floors. I am not gaining any positive elevation, my runs actually net about -13 ft in elevation.
Could this be related to my GPS on my phone or is this a Fitbit issue? I did recently move from somewhere with elevation changes to one of the flattest places in the continental United States.
I have done a reset on my Fitbit but it didn't make a difference. I'll attach a screenshot of the "elevation" page from a tracked run using connected GPS.
Moderator Edit: Clarified subject
10-01-2020
12:05
- last edited on
06-30-2025
07:57
by
MarreFitbit
10-01-2020
12:05
- last edited on
06-30-2025
07:57
by
MarreFitbit
It's great to see you around, @JacqueRRP.
I appreciate the attachment provided. Your device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes Exposure to excess moisture can also result in extra floors.
If you want to remove floors from your account, you can follow the instructions provided in the help article: How do I delete steps and floors in the Fitbit app?.
Let me know the outcome.