Charge 3 registering extra steps

[Kubla]

My Charge 3 is intermittently adding tens of thousands of steps to my step count. It doesn’t happen every day, and apart from that the step count seems to be calibrated fine. However yesterday my step count suddenly jumped by 30000, and a week or so previously it jumped by 10000.

Anyone else notice this issue or have a fix?

thanks

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Kubla.

For tips about improving accuracy, I recommend checking the help article: How accurate are Fitbit devices?.

Several things can affect the number of steps your Fitbit device records, including where you place the device, if you wear it on your dominant or non-dominant hand, and your stride length. If you're pushing a stroller or shopping cart, try putting your device in your pocket or use GPS to record your activity, if possible.

If it still seems like your device is undercounting or overcounting steps, try a step test. While you perform your step test, make sure you:

-Walk at a normal pace

-Don’t hold anything in your hands

-Put your arms down at your sides, swinging naturally

-Count 1 step for each foot

-To avoid getting an additional step when you bring your feet together, after you reach 100 steps:

1. Freeze in a split-stance. 
2. Move your hand up gently to check the step count on your device.  

Here’s the step test:

1. Restart your Fitbit device. For instructions, check the help article: How do I restart my Fitbit device?.
2. Put your device on your wrist.
3. Walk 100 steps, making sure to count a step each time one of your feet touches the ground.
4. Pause, then check your device to see your step count, and write down the number of steps you took and the number of steps your device counted. 
5. Perform the test 2 more times, walking 100 steps 3 different times. Each time, write down the number of steps you took and the number your device counted. 
6. Add the number of steps over or under that your device counted for all 3 tests. If your device counted 30 more or 30 fewer than the 300 steps you took, please let us know.

Let me know the outcome.

[HS-B]

This started happening to me too over the past 12 months it has probably happened 6 or 7 times. No one can suggest a fix.

it's very frustrating. it happened today. I had done around 7000 steps and then my Fitbit started vibrating....telling me I had been awarded a 60000 step badge.....and my tracker says I have walked 63,856 steps which is absolute nonsense.

I'm getting really cheesed off with the whole thing, I want to earn a badge because I've worked for it not due to some error.

also my calorie burn for the day reads 6174 which is hugely inaccurate and can only be attributed to the randomly added step count. 

I have used a Fitbit device for many years to track diet and rely on keeping calorie intake "in the zone", so this kind of error really makes.having a fitbit a complete waste of time and money.