Charge 3 replacement black screen

[Jappymee]

I received a replacement in February 2020 and it has been getting dim and now it has gone totally blank. Restarting does not help. It still syncs on my phone but I need to be able read the info. Can It be repaired? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jappymee.

I am sorry to hear your Charge 3 screen has gone blank. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've tried to restart the tracker, I recommend doing the following:

1. Change a clock face: How do I change the clock face on my Fitbit device?

2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Let me know how it goes.

[Jappymee]

I did hear a vibration when I tried to restart but the screen remains completely black and shows no icons or info. 😞

[LiliyaFitbit]

Thank you for your reply, @Jappymee.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[BirdZ]

I'm having exactly the same problem with my Charge 3. I have done the full restart and got the smiley face, but then still a black or extremely dim screen that I can barely discern. 

[Hayley.w]

I am having the same issue I have tried all of above. Changing clock face, long turn off restart but nothing is working, its getting really frustrating. Please help 

[LiliyaFitbit]

Welcome to the Fitbit Community, @BirdZ @Hayley.w.

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I understand how you are feeling and appreciate your troubleshooting efforts. Since the issue persists, I went ahead and created cases for you, someone from our Support team will reach out soon.

I'll be around if you have any questions. 

[andibiotics]

Did anyone get a fix for this? 

[andibiotics]

Need help with mine. Having the same issues 

[LiliyaFitbit]

Welcome to the Fitbit Community, @andibiotics.

I am sorry to hear you're experiencing the same issue with your device. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.  

Let me know if you have any questions.

[SunsetRunner]

Hi there,

I've had the same problems for months that all the other FB Charge 3 users have had. I'm frustrated beyond imagination.

I have tried the previous solution twice. I've attempted others I've found on here as well.  Can I just get a replacement and we'll see if that works. There must be a resolution. It's still under warrenty. How can I contact you?

Thank you.

Todd

[Ashmita]

Hi 

I have charge 3 with a black screen ... tried all the steps shown above, changing clock face, ling restart etc ... nothing seems to be working,... tried to take the device out of app and reconnect...it detects the fitbit but can't pair it now as I can't see the pair code! What should I do?

[Kirsten22]

I’m having the same issue I was able to restart, but then after flashing the new watch face the screen went blank again. What should I do? The watch is on and transfers data to app. 

[Tatahead]

I know this sounds weird (what LiliyaFitbit says), but here is what I did to recover:

- rebooted about 3 times (couldn’t really tell since I couldn’t see the screen).

- removed the device from my Fitbit app (ie, forget it, like you do a wireless network)

- connected it to charger and added it back into my app

- in the process of adding it back, IT SELECTED A NEW CLOCK FACE!!!! and was working.

so, try plugging in or getting next to your app ands changing clock face b/4 you delete it to see if that works!

[Tatahead]

See my response to the original entry (sorry, but this is my first time using this forum and I’m not sure about the protocol).

[Kalina823]

Same issues! Only my charge 3 is not a replacement. Plagued with a black screen and restarting does nothing, doesn’t work, or only temporarily fixes the problem. So frustrated. 

[Bobamaul]

Hi, I’m having the exact same problem. I tried the long reboot and it worked at first but now Iv not had a screen for days. This is a replacement as well that I bought on Amazon and it doesn’t give me an option to send it back.

[Countertenors]

My Fitbit is doing the same thing and none of the work arounds fix the issue.  I don’t twitter so can you please open a support case for me?

[Jappymee]

The support team contacted me and they decided that since I have the Charge 3 a year and a half, it's out of warranty.  It's unreasonable to spend this kind of money on  a watch that only works for a couple of months. Both replacements were defective. I have never had the privilege of getting what my son paid for for even a year straight on any fitbit. I would like to know who to contact beyond these customer service people. This is not acceptable.

[ChippysLeftFoot]

I have the same problem with my Fitbit Charge 3. Just over a year old, the screen is black and I've tried everything suggested and nothing works. Given the number of people who are all having the same unacceptable problem with this product, is there a design fault they're not sharing with us? If someone can suggest a fix that works (when you can't see the screen) it would be very much appreciated. If I can't fix it, I will never buy a Fitbit again.