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Charge 3 replacement email

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‎01-13-2020 10:46 - last edited on ‎09-24-2020 19:06 by

‎01-13-2020 10:46 - last edited on ‎09-24-2020 19:06 by

Has anyone else received an email from fitbit customer support advising of a hardware issue on their charge 3? They have offered a replacement but I'm not entirely sure if it's a scam or not.

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‎01-14-2020 00:59

‎01-14-2020 00:59

I've never before heard of customer support contacting a customer and never known them offer a replacement without going through troubleshooting steps first.

 

I would be wary and contact customer support yourself via the official contact page at contact.fitbit.com 

 

If it is a scam they need to know about it. 

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